Speakers



	September 18, 2002

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DePaul


Speakers

Olayele Adelakun Jeff Kane Edmond Cunningham John Costanza Dave Galen Dan Himmerich Rudy Hirschheim Bernie Hoecker Richard Howe	Wendell Jones Bill Kassel Paul Nowacki Chris O'Brien Damon Rosenhan Maureen Scholl John D. Sterling Robert K. Unglaub Kenneth Young

The presenters for this year's conference represent a wide variety of companies within the IT Outsourcing industry. Each session covers an issue faced by businesses today in the areas of: Management, Methods and Techniques, Technologies and Services, and Case Studies that detail a specific experience or field.
For the specific times that each session will take place, please look at our Program page or click on the session title below.


	Olayele Adelakun, Chairman, Organizing Committee School of Computer Science, Telecommunications, and Information Systems, DePaul University Conference Overview


	John D. Sterling, CEO Synch-Solutions Keynote Speaker: Achieving High-Value through Outsourcing
John Sterling is founder and CEO of Chicago-based Synch-Solutions. Providing IT and Management Consulting services, Synch-Solutions is one of Chicago's fastest growing minority firms at a rate of 5 times each year for the last 4 years. John has 15+ years of Information Technology experience and relationships with proven knowledge in the planning and delivery of critical applications, business process redesign and IT governance. As CEO of Synch-Solutions, John is focused on creating business growth strategies with an emphasis on the Public Sector, building a team of talented IT professionals and developing services and products that drive customer value. With a deep understanding of the benefits of Outsourcing, John will present Outsourcing as a dynamic and imperative strategy in transforming key non-core business functions while achieving high-value.

	Chris O'Brien, CIO City of Chicago Guest Speaker
Chris O'Brien was appointed the Chief Information Officer for the City of Chicago in 2000, after serving the City as Managing Deputy Chief Information Officer in charge of Strategic Planning. He is also Commissioner of the Department of Business and Information Services, the City's primary technology planning and implementation and maintenance organization. Mr. O'Brien's charge is to implement Mayor Daley's vision of a city government that borrows the best practices of private industry and governmental bodies to raise the level of service provided to citizens, tourists and businesses. He oversees several reengineering and implementation projects, including streamlining the City's procurement and financial processes to attract qualified firms to partner with the City; and implementing a Geographic Information System which provides digital maps, photographs and up-to-date data on all property City-wide. Mr. O'Brien also makes as many services as possible available to the public via the City's web site, and oversees the maintenance of the City's 10,000+ personal computers and a WAN encompassing more than 100 City offices. Prior to joining the City of Chicago, Mr. O'Brien was a Senior Consultant with CSC Index.

	Wendell Jones, CEO Outsourcing Advisors International Service Level Agreement and Evaluation Transitioning Panel Discussion
Dr. Wendell Jones is the CEO of the Outsourcing Advisors International. He has received PricewaterhouseCoopers Outsourcing World Achievement Award: Corporate User Winner and co-author of the book, Outsourcing Information Technology, Systems and Services. His presentation will include his thoughts on service level agreement, possible benefits, the most important things to do early in the process, why many organizations are outsourcing their information technology today, and why outsourcing require a different management style.

	Jeff Kane, Vice President, Operations Solutions Midwest Region, EDS Managing the Outsourcing Relationship and Trust Issues Between the Key Players
Jeff Kane is currently Vice President of Sales for EDS Operations Solutions Midwest Region, covering Illinois and 10 surrounding states. Jeff is responsible for the planning and execution of complex strategies designed to help EDS' clients compete more effectively in the digital economy. Jeff and his family are in the process of moving to the Chicago area from Dallas, Texas, where Jeff had been the Southwest Regional Sales Leader for EDS' Business Process Management organization. Previously, he worked with a number of United States Government clients helping to identify and solve complex technical and business issues including Y2K, regulatory compliance and information technology cost of ownership. Jeff is a graduate of the U.S. Naval Academy in Annapolis, Maryland, and served seven years in active duty with the U.S. Navy in a variety of assignments.

	Edmond Cunningham, Management Group PA Consulting Vendor Selection and Security Panel Discussion
Edmond Cunningham is a member of PA Consulting's Management Group, working specifically in the IT Consulting practice. He earned both his Bachelor of Commerce degree and an MBA in the UK and specializes in outsourcing, systems integration and project management and is an authority on strategic sourcing, addressing IT and business processes. Edmond joined PA in September 1996. He has experience in project management, the marketing process and the finance and implementation of outsourcing contracts. During his career in PA, Edmond has advised numerous financial, pharmaceutical and energy companies, among others. For a global Pharmaceuticals company, Edmond led the US program on the scoping of services the selection of a sourcing partner, the transition to the new partner and the redesign and implementation of the new IT services organization for the IT infrastructure of the company.

	Dan Himmerich, Vice President Solution Management, Americas Div., CSC Outsourcing First Steps - Initializing the Relationship, RFP, and Negotiation
Dan Himmerich is vice president of marketing for Strategic Sourcing and has over 15 years of experience delivering outsourcing, consulting and software solutions to the financial services industry. In his current role, Dan is responsible for the development and execution of CSC Financial Service Group�s outsourcing market strategy for the North American insurance, banking and financial services marketplaces. Dan has been a regular speaker and participant in various industry events, focusing on outsourcing strategy and infrastructure security. In addition to this role, Dan�s recent focus has been on bringing world-class infrastructure security solutions to the financial services marketplace; through the integration of consulting services, products, partnerships, and outsourcing.

	Bernie Hoecker, Director Business Development, IBM E-Sourcing
Bernie Hoecker is the Business Development Director for e-business on demand in IBM Global Services. e-business on demand, also known as e-sourcing, is the delivery of standard processes, applications and infrastructure via the network provided as a service. These capabilities provide both business and IT functionality. Bernie's mission is to leverage IBM's business development resources and work with clients to move them into an e-sourcing model. He will also work with key business partners to leverage their products, services and coverage in an e-sourcing environment. The organization is in place to bring all of the company's capabilities, technologies and resources to develop the e-sourcing model in the industry. Prior to his current role Bernie has spent the last two years covering the Net Generation customer set. This included xSP (service providers), market places, spin-offs, startups, and venture capital firms.. Bernie began his career at IBM in 1980 in Cranford, NJ. From 1980 through 1987, he held various marketing and sales positions in multiple field locations in both staff and management capacities. From 1988 through 1998 he has held key responsibilities in sales, software, marketing, operations/finance. Mr. Hoecker graduated from Rutgers University with a B.A. in Business Administration and a B.A. in English. Bernie resides in Ridgefield, Connecticut with his wife Carol and three daughters.

	Richard Howe, Vice President Application Solutions Center, SAIC IT Infrastructure Outsourcing and Software Application Outsourcing
Richard Howe has over 20 years progressive experience in information technology at Fortune 50 companies. He currently manages delivery of application services from SAIC's Naperville, IL, office to oil refineries and chemical plants globally and to Transportation & Logistics, and Retail businesses in the United States. Before joining SAIC in 2000, he was responsible for managing and aggregating application services in BP's downstream businesses in North America from internal and outsourced providers. Rich graduated from the University of Missouri with a BS degree in Accounting and completed an MBA program at DePaul University.

	Paul Nowacki, Global IT Consulting Group PA Consulting Risk Management and Measuring Success
Paul Nowacki is a Managing Consultant with PA Consulting Group, with extensive business and IT experience including industry experience, Wall Street experience, management consulting, and outsourcing. He has been involved with outsourcing as a consultant, a client, and as a vendor. Paul is focused on helping clients evaluate, implement, operate, and improve outsourcing relationships. He is a Chartered Financial Analyst, earned an MBA in Operations Research, and, in addition to outsourcing, has experience with eBusiness, shared services, balanced scorecard, and metrics. Paul's consulting clients range from start-ups to established blue chips. Prior to joining PA Consulting Group at the end of 2001, worked for Computer Sciences Corporation and for the DuPont Company.

	Dave Galen, Director Strategic Planning, Alliances, and Innovation, PricewaterhouseCoopers Panel Discussion
At PricewaterhouseCoopers, Dave Galen is responsible for identifying and developing opportunities for expanding the multi-process and advanced technological capabilities of PricewaterhouseCoopers' Centres of Excellence in Tulsa, Houston, and Chicago, which are part of the largest network of BPO service centers in North America. Prior to joining the firm, he held various management positions at BP Amoco (now BP), where he helped spearhead such corporate initiatives as the establishment of shared services and the implementation of financial business process reengineering and business process enabling technologies, including SAP. Dave has B.S. degree from the University of Arizona and a M.B.A. from the University of Chicago.

	Bill Kassel, PricewaterhouseCoopers PricewaterhouseCoopers BPO and Integration Services
At PricewaterhouseCoopers, Mr. Kassel is accountable for the design, build and on-going operation of all computing and office infrastructure supporting PricewaterhouseCoopers' Centres of Excellence in North America as well as the infrastructure required for customer connectivity. (These Centres comprise the largest network of BPO service centers in North America.) His accountabilities include: Mainframe and Mid-range hosting, Operating System Management, SAP BASIS, Data Base Administration, Wide Area Network Management, Local Area Network Management, Voice Networks and Telephony, PC Image Management and Distribution, Contact Center Management, Document Imaging, and Office Management. Prior to joining PwC, Bill held various management positions within BP Amoco's (now BP's), Information Technologies and Controller's Organizations. Bill has B.S. degree in Computer Science from Northern Illinois University and a M.B.A. from DePaul University.

	Damon Rosenhan, Senior Consultant Everest Group/Outsourcing Center Service Level Agreement and Evaluation
Mr. Rosenhan has participated in 3 start-up companies, was a senior consultant for a Big 5 consulting firm, and initiated, negotiated, and closed large national and international business deals. Mr. Rosenhan has spent the last few years consulting for companies on large Business Process Outsourcing (BPO) engagements, including multi-million dollar BPO deals. Mr. Rosenhan also speaks fluent Japanese. Recent Everest engagements include a Finance and Accounting outsourcing project for a $3 Billion manufacturing company and an Information Technology outsourcing project for a $2 Billion healthcare organization. Everest services included outsourcing assessment, scope development, specification development, supplier selection, and negotiations

	Maureen Scholl, U.S. Director Client Solutions, Exult Transitioning
Maureen Scholl is the U.S. Director of Client Solutions for Exult, Inc, the market leader in HR business process outsourcing for Global 500 companies. In this role, she leads the team responsible for the transition of client work to Exult Client Service Centers in Houston, Memphis and Charlotte. Prior to joining Exult, Maureen was the Director of HR Applications at Sears, Roebuck and Co., where her responsibilities included the transition to PeopleSoft HRMS and the outsourcing of the Pension and Profit Sharing programs.

	Robert K. Unglaub, Executive Vice President Worknet Inc. Case Study: Worknet Inc.
Bob Unglaub is responsible for Sales, Marketing and Strategic Planning for Worknet, which specializes in Managed Services and Consulting for IT infrastructure and software applications. Worknet provides services that span the full life cycle including architecture, design, implementation and on-going support of IT related assets. Based upon our client�s business goals and objectives, we design and implement solutions that improve productivity, lower operating costs and minimize capital expenditures.

	Rudy Hirschheim, Professor Bauer College of Business, University of Houston Panel Discussion
Rudy Hirschheim holds the Tenneco/Chase International Chair in Information Systems and was Past Director of the Information Systems Research Center in the Bauer College of Business, University of Houston, Texas. He was recently the Ludwig Erhard Visiting Professor of Business Management at the University of Bayreuth, Germany. In 1996, he was the Sir Walter Scott Distinguished Visiting Professor at the Fujitsu Center for Managing Information Technology in Organizations, Australian Graduate School of Management, University of New South Wales, Sydney, Australia. Among Professor Hirschheim's 15 books, are three on the topic of outsourcing: Information Systems Outsourcing: Myths, Metaphors and Realities (co-authored with Mary Lacity); Beyond the Information Systems Outsourcing Bandwagon (also co-authored with Lacity); and Information Systems Outsourcing in the New Economy: Enduring Themes, Emergent Patterns and Future Direction. Major organizations which Professor Hirschheim has provided expert advice and services to include: the Commission for the European Communities, British Telecom, Inland Revenue, South African Reserve Bank, Perez Companc, Techinct, Texaco, Amoco, Exxon, Conoco, Compaq, the World Bank, Shell and Xerox. Professor Hirschheim has been on the faculties of Templeton College, Oxford and the London School of Economics, London.

	John Costanza Acxiom Corporation Case Study: Acxiom Corporation
As the Business Unit Leader for Account Leadership, John Costanza leads Acxiom's Account Management Team for approximately 75 customers and a $100M portfolio. He is responsible for P/L, customer satisfaction and revenue growth. He primarily interfaces with customer's senior management, such as CIO and CFO. Before joining Acxiom, John worked for Budget Rent-a-Car as Vice President for Information Technology. He was responsible for all aspects of information technology including data center, network and application development, with an annual IT budget of $70M with a staff of 160. John also participated in the Executive team in developing business strategy and focus. He reported to the Budget Group CIO and to the President of Budget Rent-a-Car. John holds degrees from the University of Illinois and DePaul University.

	Kenneth Young Synch-Solutions Case Study: Synch-Solutions
Kenneth Young joined Synch-Solutions as its Chief Financial Officer in 2002. Prior to joining Synch-Solutions, he was a Business Development executive at SBC Communications where he executed acquisitions and alliances in the application hosting, system integration, and data center services segment. Prior to SBC, Ken was a Corporate Development executive for Telephone & Data Systems [parent of US Cellular and TDS Telecom] where he led the valuation analysis team, executed two Initial Public Offerings, executed cellular and telephone company acquisitions, and launched a new PCS Cellular company. Before joining TDS, he was an Account Executive for Leo Burnett Company. Previous to that, Ken was a Consultant in the Reorganization & Litigation practice of Price Waterhouse. Prior to that, he was an Operations Finance Manager at General Motors Corporation. Ken holds a Master of Management from the Kellogg Graduate School at Northwestern University and a Bachelor of Science in Commerce from DePaul University. Ken is on the Board of Directors of Bell General.