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Program
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The sessions cover issues faced by businesses today in the areas of: Management,
Methods and Techniques, Technologies and Services, and Case Studies that
detail a specific experience or field.
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| For more information on the speaker for a session,
please look at our Speakers page or click on the speaker's name below.
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7:30 am -
8:30 am |
Registration/Continental Breakfast |
8:30 am -
8:40 am |
Welcome and Opening Remarks: Helmut
Epp, Dean of CTI |
8:40 am -
8:50 am |
Conference Overview: Professor Olayele Adelakun |
8:50 am -
9:30 am |
Keynote
Speakers:John D. Sterling, CEO, Synch-Solutions
Achieving High-Value through Outsourcing |
9:40 am -
9:50 am |
Break |
9:50 am -
11:10 am |
Panel Discussion: Wendell Jones,
Dave Galen, Edmond Cunningham,
and Professor Rudy Hirschheim |
11:10 am -
11:30 am |
Break |
Session I
11:30 am - 12:30 pm
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Management
Vendor Selection and Security: Edmond Cunningham, Management Group, PA Consulting
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Methods/Techniques
Outsourcing First Steps - Initializing the Relationship,
RFP, and Negotion: Dan Himmerich, Vice President, Solution Management, Americas Div., CSC |
Technologies/Services
IT Infrastructure Outsourcing and Software Application Outsourcing:
Richard Howe, Vice President, Application Solutions Center, SAIC |
Case Studies
Robert K.Unglaub, Executive Vice President,
WorkNet |
12:30 pm -
1:30 pm |
Lunch and Guest Speaker: Chris O'Brien, CIO, City of Chicago |
1:30 pm -
2:00 pm |
Break |
Session II
2:00 pm -
3:00 pm |
Management
Risk Management and Measuring Success: Paul Nowacki, Global IT Consulting Group, PA Consulting |
Methods/Techniques
Service Level Agreement and Evaluation: Damon
Rosenhan, Everest
Group/Outsourcing Center
and Wendell Jones, CEO, Outsourcing Advisors International |
Technologies/Services
BPO and Integration Services:
Bill Kassel, PricewaterhouseCoopers |
Case Studies
Kenneth Young
Synch-Solutions |
3:00 pm -
3:20 pm |
Break |
Session III
3:20 pm -
4:20 pm
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Management
Managing the Outsourcing Relationship and Trust Issues between the Key Players:
Jeff Kane, President, U.S. Midwest Solutions Consulting, EDS |
Methods/Techniques
Transitioning: Maureen Scholl, U.S. Director, Client Solutions, Exult, Inc.
and Wendell Jones, CEO, Outsourcing Advisors International |
E-Sourcing
Bernie
Hoecker, Director, Business Development, IBM
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Case Studies
John Costanza
Acxiom Corporation
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4:20 pm -
4:50 pm |
Raffle/Closing Remarks |
4:50 pm -
6:30 pm |
Cocktail Reception/Product Demonstrations |
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