Summary of the Course
Text Book and Printed Resources
Prerequisites
Grading
Teaching Method

Week by Week Schedule

Summary of the course:

Organizations are constantly looking to outsourcing as a means for solving business problems. The growth of IT outsourcing have tripled in the last few years. While the promises of IT outsourcing are achievable, it requires a great amount of detailed management to make it work successfully. This course covers how organizations can use IT outsourcing or leverage of scale as a source for cost reduction; leverage of expertise for improved superior IT performance; leverage of access (e.g. location) to develop new strategies. Other topics covered include different types of outsourcing strategies, supplier selection, Risk Management, outsourcing maturity levels and best practices. At the end of this course students should have:

• A better understanding of IT Outsourcing challenges
• A better understanding of different types of IT Outsourcing
• A better understanding of IT Outsourcing strategies

Textbooks and printed resources:

Main Course Book (Mcb)

1. Willcocks and Lacity (2006) Global Sourcing of Business and IT Services (Hardcover) by Leslie  ISBN: 0230006590

Supplementary Books (Sb)

1. Willcocks and Lacity (2001) Global Information Technology Outsourcing - In Search of Business Advantage.

2. Corbett, Michael F., (2004) The Outsourcing Revolution: Why It Makes Sense and How To Do It Right.

3. Peter Bendor-Samuel (2000) Turning Lead into Gold: The  Demystification of Outsourcing.

4. Hirschheim, R., Heinzl, A., and Dibbern, J. (2002) Information Systems Outsourcing, Springer

5. Mark J Power, Kevin Desouza, Carlo Bonifazi (2006)The Outsourcing Handbook: How to Implement a Successful Outsourcing Process

 Cases:

1. The Maturation of Offshore Sourcing of Information Technology Work Erran Carmel, Ritu Agarwal.

2. Other cases to be announced later

Additional Resources

1. International Association of Outsourcing Professionals (IAOP)

2. Sourcing Interests Group

3. The Outsourcing Center

4. The McKinsey Quarterly

5. Gartner

6. CIO Magazine

7. Wall street Journal

8. Business Week

Pre-Requisites:

IS Core knowledge

Group project A 20% or

Group project B 20%
Individual Assignments I 20%
Individual Assignments II 10%
Individual Assignments III 20%
Participation 10%
Mid-term paper 20%
Total 100%

Grading Scale: 92 - 100 A 90 - 91 A- 88 - 89 B+ 82 - 87 B 80 - 81 B- 78 - 79 C+ 72 - 77 C 70 - 71 C- 68 - 69 D+ 62 - 67 D 60 - 61 D- 0 - 59 F

Teaching Method:

A combination of teaching methods will be used (lecturing, guest speakers, group presentations, etc).

Introduction:

Class 2 

Class 3 

Offshore outsourcing challenges and analysis.

Case study TBA

Guest speaker

Class 4

Scope of IT outsourcing. Analysis of organizations' maturity level

Class 5

SLA and Metrics

Class 6 

Risk in IT Outsourcing

Special topic by Guest Speaker: Dave Galen

Class 7

Different types of IT sourcing strategies. Guest Speaker: Dave Galen

Class 8

Techniques and Methodology for relationship management.

Case study

Class 9

Review of IT resources and models for understanding IT Outsourcing.

Special topic by Guest Speaker:

Class 10