| IS
450 Enterprise Systems Implementation |
Summary
of the Course
Text Book and Printed Resources
Prerequisites
Grading
Teaching Method
Week by Week Schedule
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Summary
of the course:
This
course is targeted towards information systems professionals who
are involved in the planning and implementation of large scale,
cross-functional enterprise systems. Students will examine the
characteristics of technology efforts that change and transform
the way people perform their tasks and how the new technology
structures the flows of information and decision making using
workflow modeling methods. Through case studies and exercises
students gain insights into the elements of successful
implementations leading to the preparation of a change
management plan. Emphasis is placed on developing mechanisms for
communicating and training all affected agents.
- By the end of the course,
students will understand similarities and differences of the
major technologies that trigger organizational transformations
such as Business Process Reengineering (BPR) and Enterprise
Resource Planning (ERP). Students will analyze and determine
the appropriate measures for achieving a given goal. Students
will develop a change management plan for implementing an
information system that radically changes the current processes
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Textbooks
and printed resources:
-
Varun Grover and
William Kettinger, Process Think: Winning Perspectives for
Business Change in the Information Age, Idea Group
Publishing, Hershey PA. 2000. ISBN 1-87828-968-3.
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Jeffrey M. Hiatt and Timothy J.
Creasey, Change
Management: The
People Side of Change,
Prosci Learning Center Publications, Loveland CO, 2003. ISBN
1-930885-18-0.
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Pre-Requisites:
IS 483 or
HCI 400 or ECT 555
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Assignment I 25%
Assignment II 30% (Group
Assignment)
Assignment III 25%
Participation 20%
Total 100%
Grading Scale: 92 - 100 A 90 - 91 A- 88 - 89 B+ 82 - 87 B
80 - 81 B- 78 - 79 C+ 72 - 77 C 70 - 71 C- 68 - 69 D+ 62 -
67 D 60 - 61 D- 0 - 59 F
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Teaching
Method:
A
combination of teaching methods will be used (lecturing, guest
speakers, group presentations, etc).
|
Week
by week schedule
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| Class
date |
Topic/Task |
Reading |
Class 1
Lecture
Notes |
Introduction
Course: Objectives, Structure, Assignments
Student Survey
Organizational Change Exercise
Foundation Disciplines:
Organizational Behavior
Organizational Structure
Innovation Studies
Some Essential Managerial Frameworks |
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Class 2
Lecture
Notes
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Managing the
implementation that changes
the organization and Individual |
Hiatt & Creasey text (chapters 1 - 6) |
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Class
3
Lecture
Notes
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Change Management:
The Five Elements
The Seven Phases
Business Process
Definitions
BPR versus ERP
Business Process
Change Activities/Tasks
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Grover & Kettinger -- Chapter 1
A4/A5- Datapro Addressing Behavioral Aspects
A8-Understanding the Total Magnitude |
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Class
4
Lecture
Notes
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Frameworks - Business Process
Practices
Process and Workflow Modeling
Strategies and Perspectives
Change Management -- description & types
Dynamics
Stages
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Grover & Kettinger -- Chapter 2
A6-Datapro Demystifying Dynamics of Change
B2-Is Change Accelerating or Not I
B2-Is Change Accelerating or Not II |
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Class
5
Lecture
Notes |
Change Management
Consolidation of Models and Frameworks
Strategies
Tactics
Evolutionary versus Revolutionary
Independent Variables or Tools
Outcomes-- incremental to radical
Scope
Stages |
Grover & Kettinger -- Chapter 3
A9-Using
Change Mgt to Improve Strategy Execution
A10-In
Depth: Ensuring Business Goals & IT Processes Work Together |
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Class
6
Lecture Notes
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Change
Management
Stages and Tasks
Organizational Performance |
Grover & Kettinger -- Chapter 5 (c4)
Grover & Kettinger -- Chapter 4-- skim quickly (c5)
Hiatt & Creasey -- Appendices B, C, D |
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Class
7
Lecture
Notes
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Methods for Initiating Process Change
(c4 --p.75)
process design (c6)
information modeling method (c6)
gap analysis (c7)
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Grover & Kettinger
-- Chapter 6 skim (Mayer et al.) (c6)
-- Chapter 7 (Jasperson et al.) (c7)
-- Initiating Process Change
(p.75)
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Class
8
Lecture
Notes
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The change enablers--
for change implementation
organizational structure
management system
human resource
information technology
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Grover & Kettinger -- Chapter 4 revisit
Grover & Kettinger -- Chapter 11
A7-
Segmenting Stakeholders for Improved Change Execution
A8-Understanding
the Total Magnitude (revisit)
A11-Technical
Difficulties
FAA Case
Change
Study WorkSheet
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Class
9
Lecture
Notes
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Framework / Models Review
Consolidation
Change Management Plan Exercises |
Frameworks and Models
The NIBCO - Big Bang Case in HTML format
or
The NIBCO - Big Bang Case in pdf format
The Ming Hong Kong Case
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Class
10
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Best Practices:
IT Planning
Risk Management for Assessment
Organizational Communication
Business Process Modeling & Knowledge
Mapping
Relationship Management
Cross Disciplinary Teams
End-User Training
Measures
Change Management and E-Business
Course Review
|
Same as
Packets 9 but now Required not Recommended
B1-Best
Practices in Org Communication
B3-Using
Risk Management To Drive Enterprise Life Cycle
B4-Business
Processes Modeling and Knowledge Mapping
B5-Relationship
Managers: What Competencies Do They Need?
B6-E-Business:Opportunities,Threats
and Paper Tigers
B7-Organization
Synergies: Workplace Transformation Process
B8-Best
Practices in IT Planning: A Comprehensive Framework
B9-Best
Practices in End-User Training
B10-Thriving
On Change - Measures
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