Summary of the Course
Text Book and Printed Resources
Prerequisites
Grading
Teaching Method

Week by Week Schedule

Summary of the course:

This course is targeted towards information systems professionals who are involved in the planning and implementation of large scale, cross-functional enterprise systems. Students will examine the characteristics of technology efforts that change and transform the way people perform their tasks and how the new technology structures the flows of information and decision making using workflow modeling methods. Through case studies and exercises students gain insights into the elements of successful implementations leading to the preparation of a change management plan. Emphasis is placed on developing mechanisms for communicating and training all affected agents.

• By the end of the course, students will understand similarities and differences of the major technologies that trigger organizational  transformations such as Business Process Reengineering (BPR) and Enterprise Resource Planning (ERP).  Students will analyze and determine the appropriate measures for achieving a given goal.  Students will develop a change management plan for implementing an information system that radically changes the current processes
  
  

Textbooks and printed resources:

1. Varun Grover and William Kettinger, Process Think: Winning Perspectives for Business Change in the Information Age, Idea Group Publishing, Hershey PA. 2000. ISBN 1-87828-968-3.

2. Jeffrey M. Hiatt and Timothy J. Creasey, Change Management: The People Side of Change, Prosci Learning Center Publications, Loveland CO, 2003. ISBN 1-930885-18-0.

Pre-Requisites:

IS 483 or HCI 400 or ECT 555

Assignment I 25%
Assignment II  30%  (Group Assignment)
Assignment III 25%

Participation 20%
Total 100%

Grading Scale: 92 - 100 A 90 - 91 A- 88 - 89 B+ 82 - 87 B 80 - 81 B- 78 - 79 C+ 72 - 77 C 70 - 71 C- 68 - 69 D+ 62 - 67 D 60 - 61 D- 0 - 59 F

Teaching Method:

A combination of teaching methods will be used (lecturing, guest speakers, group presentations, etc).

Introduction
  Course:  Objectives, Structure, Assignments
     Student Survey 
    Organizational Change Exercise
  Foundation Disciplines:
     Organizational Behavior  
     Organizational Structure
     Innovation Studies
     Some Essential Managerial Frameworks 

Class 2 

Hiatt & Creasey text (chapters 1 - 6)

Class 3

Class 4

Frameworks - Business Process Practices
     Process and Workflow Modeling 
     Strategies and Perspectives   
     Change Management -- description & types
      Dynamics 
      Stages  

Grover & Kettinger -- Chapter 2

Class 5

Change Management 
 Consolidation of Models and Frameworks
      Strategies
      Tactics
        Evolutionary versus Revolutionary
        Independent Variables or Tools 
        Outcomes-- incremental to radical
      Scope
      Stages  

Grover & Kettinger -- Chapter 3

Class 6 

Lecture Notes

Grover & Kettinger -- Chapter 5 (c4)
  Grover & Kettinger -- Chapter 4-- skim quickly (c5)
  Hiatt & Creasey -- Appendices B, C, D

Class 7

Lecture Notes

Methods for Initiating Process Change

     (c4 --p.75) process design (c6)
     information modeling method (c6)
     gap analysis (c7)
 

Grover & Kettinger
  -- Chapter 6 skim (Mayer et al.) (c6)
  -- Chapter 7 (Jasperson et al.) (c7)

 --  Initiating Process Change (p.75)
 

Class 8

Lecture Notes

Grover & Kettinger -- Chapter 4 revisit 
 Grover & Kettinger -- Chapter 11 

Class 9

Lecture Notes

Framework / Models Review  
 Consolidation 
 Change Management Plan Exercises

Class 10

Same as Packets 9 but now Required not Recommended