IS 483 Information Services and Operations

On Line Resources
(See weekly packets for links to required readings)

Links to useful resources --
for a particular topic the resource covers, use the resource's search feature.

A useful search engine for finding articles www.findarticles.com

A new search engine for finding research in the business area is http://www.authorityfinder.com/

The Darwin Leadership and Management Learning Center on Change Management which publishes a monthly web magazine devoted to change in the IT area.. Has extensive links to other change management items.
http://www.darwinmag.com/learn/leadership/change.html

This search engine for finding vendor research on numerous course topics http://www.bitpipe.com/data/web/bp/bp_index.jsp

The Reengineering Resource Center is devoted to BPR (Business Process Reengineering) type issues and
has some great articles on that and related topics:
http://www.reengineering.com/articles/index.htm

To find a multitude of articles that TechRepublic has published, here is the search site:
http://researchindex.techrepublic.com/

To get to TechRepublic and signup for their lists:
http://www.techrepublic.com

Some great web sites--

Periodicals

InformationWeek http://www.informationweek.com/
Computerworld http://www.computerworld.com/
Datamation http://datamation.com/
Evolving Enterprise. http://lionhrtpub.com/ee.html
CIO Magzine http://www.cio.com/

Associations

APICS- Educational Society for Resource Management http://www.apics.org/
Canadian Association of Logistics Management http://www.calm.org/

Essential Links that TechRepublic Uses
- CIO Essentials

DePaul Library Sources

The library is accessed through
http://www.lib.depaul.edu/

The library's research is accessed through
http://www.lib.depaul.edu/research.htm

The library's research databases are accessed through
http://www.lib.depaul.edu/eresource/database.asp

The Gartner and DataPro database of articles and briefings are accessed through
to get to http://www.lib.depaul.edu/eresource/database.asp#g

Topic	Item
These links may or may not work because they are not under our control. They are a good starting point.
Unfilled Jobs recommend	Steve Alexander, 2-8-99 InforWorld: Origins of a Shortfall from Infoworld 2/8/99 Discusses why there are no many unfilled jobs in IT
The IT Eras IT history	IT Computing Era Characteristics A Walk in the Parc
The IT Eras IT history recommend	- An article on how a small number of innovations had lasting impact on the world in the past 100 years: Historic IT Innovations (6 pages) - An article on the factors that has resulted in the shortage of IT professionals: Origins of a Shortfall from Infoworld 2/8/99 (3 pages) -- An article on how the IS group is changing after some rough times: Darwin Online's Death-Defying Leap (4 pages) -- An article on how the way systems are built in the future will change organizational IS: The New IT Industrial Revolution (2 pages) The Changing Face of IT Pioneers and Laggards
Governamce Issues org structure org models	[IT Org Models] Business goals working with IT processes (6 pages) [IT Org Struct] Intro to IT Service Management (5 pages) [Governance Issues] 10 Policies for Well-Run IS Org (4 pages) org structure] Managing in matrixed organization (2 pages)
Outsourcing	Auerbach - In Depth Strategy for Outsourcing Buyers Checklist -- Evaluating Vendors Scrambling After Outsourcer Collapse Making the Right Choice Economics of Data Center Outsourcing Changing Market for Contact Center Outsourcing Hostile IS Outsourcing Segmenting in Software Deployment Market Application Service Provider Overview on Viability Evaluating Large External Service Providers (ESPs) ESP - Crucial Elements in Strategic Sourcing
Procurement	Datapro-Application Outsourcing Buyers Checklist RFP for Web Hosting Advice Applications Deployment -- Build, Buy or Rent SMAs (Svc Mgt Agreements) provide Management Foundation Choosing the Right ERP Software
End Users	User Needs Send Staff Back to School User Training - what is the real effect on Total Cost of Ownership Portals - End User Focus
IT HRM and Leadership required	Flamholtz Leadership Effectiveness Framework The IT-HRM Function Components and Tasks Sturdivant Electric Corporation Case (HBS 172-123) Plotnick, Chapter 4: Formal Support Structures, --hiring, mentoring, HR relations pp. 93-109
IT HRM and Leadership - recommend	[org structure] Managing in matrixed organization (2 pages) [HR issues] Don't choose procedures over people (2 pages) Recruiting Tips Amid IT Shortage Today CIO Tomorrow CEO Evolving Role of CIO Managing employees in a matrixed organization Managers Retention Goal- Keep IT Staff Don't Put Procedures Over People
Distributed Architecture/ Infrastructure	Control Risks of Unmanageable Architectures (3 pages) Middleware Concepts (13 pages) Migrating Mainframe Applications to Distributed (10 pages) The Hosting Series-part 1 part 2 part 3 part 4
Distributed Architecture/ Infrastructure - recommend	-- Middleware Concepts -- for linking application suites --Software in the Middle -- Middleware
Network Management	-- Managing a Remote Access Environment -- Network Management in a Wireless Environment -- Information Security Policy -- Planning for Disaster Recovery
Help Desks/ Information Centers -required	Outsourcing the Help Desk (2 pages) Research Index: Call Center Info (2 pages) Defining Future Call Center (4 pages) IT Svc Desk Market: Evolution or Revolution (3 pages) Consolidated Service Desk for Enterprise Applications (5 pages) Support Services on WWW (12 pages)
Help Desks Information Centers - recommend	Help Desks Greenberg, Ruth, "End User Support: Help on Help", CIO 5/15/98 Rumberg, Jeff, "Meta View: Good Help", CIO, 5/15/98 http://www.cio.com/archive/051598/view.html articles from CIO magazine -- r5. Alan S. Kay, "Reaching Out for Help" 10/1/99 Training Provider May Begin Value Added Services Management Plays Vital Role -- Evolution of IT Support Call Center Architecture Evolution Self-Support Technologies Expanding Support For Desktops
Risk Management	Required: A. Paul, Lauren Gibbons, "High Wire Acts," CIO 6/15/98, http://www.cio.com/archive/enterprise/061598_risk_content.html B. Radosevich, Lynda and Cheryl Dahle, "Risk Management: Taking Your Changes," CIO 4/15/96, http://www.cio.com/archive/041596/risk.html C. McKinsey Report on ERP Selection Concerns Recommended: E Carol Hildebrand, "Beware the Weak Links," CIO 8/15/98. F. Cearley, David, "Get Real on Cost of Ownership," CIO 9/1/97 http://www.cio.com/archive/090197_meta_content.html G. Hubbard, Douglas, "The IT Measurement Inversion," CIO 4/15/99 H. Fabris, Peter, "Risky Business," CIO 5/15/95 Enterprise Risk Sprague & McNurlin -- Chapter 17 (Helping People Become Comfortable with Information Technology) pp. 479-500 -- on e-reservation at the library
Management Skills	Best Practices in Organizational Communication for Change Management Ensuring Business Goals and IT Processes Work Together
Managing Application Development	The New Industrial Revolution
Operations Management	. Brown, Carol, V. , and Topi, Heikki, IS Management Handbook, "Improving Data Center Productivity and Effectiveness", Auerbach Publications, http://www.earthweb.com/ · Connor, John, L., Auerbach Information Management Service, "Automating the Data Center: Part 1", Auebach Publications, http://www.earthweb.com/ · Connor, John, L., Auerbach Information Management Service, "Automating the Data Center: Part 2", Auerbach Publications, http://www.earthweb.com/ · Held, Gilbert, Auerbach Information Management Service, "Cost- Effective Management Practices for the Data Center", Auerbach Publications, http://www.earthweb.com/ · Held, Gilbert, Auerbach Information Management Service, "Secure Data Center Operations", Auerbach Publications, http://www.earthweb.com/ · Held, Gilbert, Server Management, "Acquiring and Using a UPS System", Auerbach Publications, http://www.earthweb.com/ · · Sander, Guillermo, "High-Density Backbone", http://www.anixter.com/techlib/ · Weeks, Andy, "What Exactly is a Data Center”, http://www.techrepublic.com · Render, Scott, "When is it Time to Outsource my Internet Servers", http://www.techrepublic.com . Security -- Why we are losing the War on Cybercrime
Service Level Agreements	Compuware Products for SLAs

The Panel Briefing Assignments
-- Reserving Source Documents for Assignment 2 :

---Find: one web document that is at least the length specified
      or   two (2) documents that together meet the length specification
     that discuss some aspect of the topic that you have chosen
   ---   The chosen document
                  IS NOT on the course required reading list
          and IS NOT on the course recommended reading lists (no exceptions)

--To Reserve your web document
--- log on to Course On Line (COL)
--- click on View My Courses
--- click on the section you are in (IS 483 801, IS 483 802 or IS 483 803)
--- click on Communication Tools
--- click on Discussion Forum
--- click on Panel Topic Selections
--- find the message that has the corresponding Topic Number and
click on it
--- click on the Reply button
--- enter the name of the article(s); their URLs and your name