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Due |
Presentation Session
(see Weekly Topics) (Paper) |
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Individual
Oral Presentation
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Student gives a
short presentation on their organizational analysis and SLA in the
"Presentation Session".
The setting for this
presentation is giving the CIO a dress rehearsal before giving it to
the End User Therefore, it is a bit less formal and
more interactive.
The DL student has a choice; the DL student can come to the
"Presentation Session "and making the presentation or contacting the
instructor through email to make
arrangements for a phone presentation.
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Individual
Written;
Paper
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The
student prepares a draft Service Level Agreement . For guidelines please review
paper writing. To
help in writing a good paper, download
these tips.
See Internal Exemplar
for SLA with an Internal department
or External Exemplar
for SLA with an external partner.
See Deliverables and Order
sections below more more details.
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Penalties
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- No late submittals accepted
or graded
- Any paper not written using for format and order detailed below
and in the template is penalized
2 point (out of 30).
- Any paper with fewer than 6
complete references is penalized 2 point (out of 30)
- Any incomplete reference has a 1 point penalty. (See below
for specifications on full references)
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Guidelines
for Selection
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Must be a SERVICE (something that is
done all the time- such as a help desk or providing an internet
service or a network)
and NOT A PRODUCT (done once such as developing a web site)
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Often the drive
for a higher levels of efficiency and reliability is the
rationale for the service level agreement. You should
understand the processes and workflows in the chosen area. By
starting with a real organization that you know something about provides a context for this
assignment. This helps you define the scope of the agreement,
how to handle changes, the metrics, the general terms and conditions
as well as the procedures and processes covered.
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Service Level
Agreements are often useful in getting strained relationships
between a department and IS on a more cooperative level. By
drafting a SLA IT can demonstrate not only an understanding of their
most critical issues but also the commitment to resolve
these issues by meeting their needs in a timely fashion..
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References
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Building
Start a preliminary reference section in a word processing file. Here is
where the complete reference information is stored. Later
when the paper is completed, this section is appended to the end of the
paper in the order of author, date.
Capture for ALL WEB SITES:
author name or names ("anonymous"
if not known),
article name,
web address,
date accessed,
sponsoring organization.
Capture for all interviews you had:
name of the person interviewed,
date of interview,
place or telephone,
subject of the interview.
Capture for all print articles:
author name or names ("anonymous"
if not known),
publication date,
article (or book name)
name of periodical (if relevant)
volume and issue numbers, page numbers
if book, then the publisher name and
city.
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Deliverables
& Order
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See the template for the
deliverables and order of the assignment. |
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grading criteria
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See the
Assignment
3 SLA Grading Criteria. |
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