Packet 8

IS 483 Sutcliffe

Topics	Outsourcing Operations / Development / Training / Trends Rewards / Risks Analysis Transition Managing the Outsourcing Relationship Procurement Steps Software Selection

Readings	The Essentials for Successful Outsourcing from Auerbach through TechRepublic - 9 pages The following can be found at: Marion, Larry. "IT Execs Scramble Following Outsourcer Collapse" - 3 pages [5] Burkett, Dave. Outsourcing-Making the Right Choice - 4 pages Berg, T. and Young, A. The Future Of Outsourcing - 13 pages Pearson, David, "Complex Compromises: Outsourcing ERP" - 8 pages -1 Jun 98 CIO Magazine [8 pages] http://www.cio.com/archive/060198/erp.html Fabris, Peter, "Outsourcing Things You Can Rent: A New Lease" - 9 pages -1 May 99 CIO Web Business Magazine [11] -- Caldwell, Bruce, "Outsourcing: Change Management" - 6 pages- 5 October 98 Informationweek [13] http://www.informationweek.com/703/03iuout.htm

Assignment-- Discussion	Be prepared to discuss: 8.1-- There is no way to estimate the benefit of a system that is intended to generate new revenue. Management must build the system on faith, not estimates. Do you agree or disagree? 8.2-- The assertion is made that IS departments should concentrate on getting data right rather than getting systems up and running quickly. Discuss the pros and cons of this argument. How does distributed processing affect "getting data right"? 8.3-- Outsourcing offloads a burdensome technical responsibility and allows management to focus on its core business. Outsourcing strips a company of an important core competence -- IT know-how. Which statement do you agree with and why? If you manage an IS area that now outsources, in what ways has your job changed and in what ways has it remained the same?

Commentary	Notes on topics in Session 8

Links	Assignment 3 -- RFP

Last Updated by Norma Sutcliffe at 09/14/03 03:38 PM .