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John F. Fisher
Curriculum Vita
(Word Version)
Education:
M.S.
DePaul University, Chicago, Illinois
Department of Computer
Science,
Concentration: Artificial
Intelligence, 1989
ABD
Northwestern University, Evanston, Illinois
Candidate in Philosophy,
Department of History and Literature of Religions,
Concentration: Buddhist
Studies and Native American Studies, 1976
M.A.
University of Ottawa, Ottawa, Ontario, Canada
Department of Religious Sciences, 1973
N/A
Lutheran School of Theology at Chicago, Chicago, Illinois 1970-1972
B.S.
Southern Illinois University, Carbondale, Illinois
Department of Journalism
Concentration: News, Editorial Journalism, 1970
Employment History:
1999 – Present: DePaul University, School of Computer Science,
Telecommunications and Information Systems, Chicago, Illinois.
Instructor (Adjunct Faculty):
Teaching courses in IT Policy and Strategies, E-Commerce Management,
Design/Strategies for E-Commerce, Project Management, Analysis and Design
Techniques.
President and Founder
Consulting practice focused on helping
organizations improve the value of their technology investments. Created the
“Rethink Framework”, a four phase process to understand the current state of
technology within an organization and create a roadmap for improving the overall
value proposition.
Senior Vice President and
Chief Information Officer, Information Services Division
Managed all IT functions in the world’s largest
association management company and subsidiaries, with 65 IT staff in three
locations and a technology budget of over $9M.
o
Engineered
turnaround of a failing IT department within 10 months and moved the
department from a $1M loss to a profit center within 18 months. Have
maintained IS as a profit center for each subsequent year, with improved
customer service ratings.
o
Re-organized and
re-focused SBA’s internal Web development, which provides e-business and
e-commerce strategy, design, development and hosting to 70 associations. Moved
it from a loss to a profit center in 9 months.
o
Created and
executed a strategic technology plan, which resulted in 99.97% network
uptime, 2-year lease cycle for PC and meeting standard service levels on all
Help Desk calls. Currently working with CxO’s and client Boards of Directors to
develop strategic plans that will improve the business value with more effective
use of technology.
o
Successfully
implemented an ERP association management system for all 70 of our
association clients. The system provides web access to member information,
event registration and dues payment. Back office functions include billing,
inventory control, customer management, A/R, order entry, events, credit card
authorization and accounting interface.
o
Established a
new business group to provide IT consulting services and technical support
for conferences and trade shows. The revenues from this group have increased by
at least 60% for the last three years.
1990 – 1996: CNA Insurance Companies:
http://www.cna.com
Director and Assistant Vice President, Technical Services Division
Worked with senior management and business unit
leaders to develop technical architecture plans for several key projects
including distributed claim information, workmen’s compensation claim forms
processing, commercial association dividends and a uniform corporate PC desktop.
These architectures enabled the business units to improve or create their
systems in relatively short time frames using standard hardware and software.
Managed staff of 75 and put in place the
management processes that allowed CNA to take over support for an Artificial
Intelligence based group health claim processing system from the vendor in less
than a year. This resulted in decreased support costs and improved ability to
modify the system to meet changing customer needs.
Created a technical research group to gain
experience with new technology and apply it to current business problems.
Projects included corporate intranet, implementation of Windows95 and NT
Workstation to replace Windows 3.1 on the corporate desktops and remote access
capability. These projects allowed CNA to create business solutions using new
technology projects while still supporting existing applications.
Instituted standard process for evaluating,
installing and maintaining technical tools and components. Managed the effort
to create a component library and on-line product catalog to provide consistent
information on software and hardware throughout the organization.
1979 – 1990: Continental Illinois National
Bank (Now Bank of America)
Division Manager, Project
Manager, Senior Analyst, Programmer/Analyst
Focus on
International Banking Systems and Trading Floor support. Established and
remotely managed IT departments in Europe, South America and Tokyo. Relocated
to England for two years to manage critical International Banking implementation
project. Re-aligned IS support with the business for all Latin American
branches, which improved service and reduced operational expenses by 20%.
Designed and installed new Trading Floors in Chicago and Tokyo, which provided
improved access to online information sources and real-time market information.
Designed an online (IMS DB/DC) international funds transfer system that improved
delivery of information from several days to minutes.
Academic
Presentations
“It’s not WHAT you know, but
WHO you know: Old lesions for the Modern CIO” (paper presented at the 41st
Annual Meeting of the Midwest Business Administration Association [MBAA],
March 17, 2005, Chicago)
“Web Services – Panel
Discussion” The 20th IEEE International Conference on Software Maintenance,
September 11-17, 2004, Chicago
“CIO Then and Now: An
Historical Perspective of the CIO Role and IT Function” (paper presented at the
39th Annual Meeting of the Midwest Business Administration
Association [MBAA], March 13, 2003, Chicago)
“The Central Eskimo
Shamanistic Séance,” (paper presented at the Annual Meeting of the American
Academy of Religion [AAR], October 30, 1976, St. Louis)
“A Structural Analysis of
the Central Eskimo Sedna Myth,” (paper presented at the Annual Meeting of the
AAR, October 31, 1975, Chicago)
“Structure and Content: Two
Approaches to an Understanding of the Ojibwa Creation Myth,” (paper presented
with Christopher Vescey at the Annual Meeting of the AAR, October 31,
1975, Chicago)
Publications
“Associations Reap Rewards
from Trade Show Technology,” with David Weil, Forum, August 2005. 22-24.
“The Ojibwa Creation Myth:
An Analysis of its Structure and Content,” with Christopher Vescey, Temenos,
20 (1984), 66-100
“An Analysis of the Kōans in
the Mu Mon Kwan,” Numen, 25:1 (1978), 65-76
Review of Ojibwa Heritage
by Basil Johnston, Parabola, 2:1 (1977), 141
“An Analysis of the Central
Eskimo Sedna Myth,” Temenos, 11 (1975), 27-42
“Bibliography for the Study
of Eskimo Religion,” Anthropologica, XV:2 (1973), 231-273
Professional and Community Activities
-
Honors
-
Selected by Computerworld as one of the Premier 100 IT
Leaders for 2006
-
Alumni Champion Award, December 2003, DePaul University
-
Named CIO of the Year for 2002 by Chicago Chapter of
Association for IT Professionals (AITP)
-
Professional Service
-
SignMeUp.COM – Advisory board
-
Illinois Technology
Association – Board of Directors
-
American Red Cross of Greater Chicago, Planning and
Evaluation Committee 2003-2004
-
International Society for the Prevention of Child Abuse and
Neglect, Technology Advisory Board
-
Illinois CIO Exchange,
Advisory Board
-
i.c.stars – Capitalize Illinois Host Committee, 2004, 2005
and 2006
-
Xerox Executive Advisory Forum, a feedback council of 30
CIO’s
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Society for Information Management, Past Chairman Knowledge
Management Task Force
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Association Forum of Chicagoland, Technology Advisory Board
1999-2001
-
Past President of the De Paul University CTI Alumni
Association
-
Executives Club of Chicago, Technology and Finance Committees
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Speaker and mentor for leadership forums operated by The
Dooley Group and the Technology Executives Network
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Professional Organization Memberships
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Society for Information Management (SIM)
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Association for IT Professionals (AITP)
-
MIT Enterprise Forum of Chicago
-
Illinois Technology
Association
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Executives Club of Chicago
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Association Forum of Chicago
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Phi Kappa Phi National Honor Society
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Upsilon Phi Epsilon Honor Society for the Computing and
Information Disciplines
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American Society of Association Executives (ASAE)
-
Association of Computing Machinery (ACM)
Public
Speaking Engagements
Panelist, “Delivering
Business Agility through IT,” Computerworld Premier 100 IT Leaders Conference,
March 7, 2006. Palm Desert, CA.
Panelist, “Strategies for
Effectively Communicating with Other C-Level Executives”, The CIO Agenda:
2006 and Beyond, November 9, 2006, Stephens Convention Center, Rosemont, IL.
Moderator, “The Great
Chicago Networking Extravaganza” Panel Discussion, October 12, 2005, Mid-America
Club, Chicago, IL
Moderator, “i.c.stars The
Big Bang – Wake up and Build the Future!” August 26, 2005. UBS, Chicago IL
“Creating a Quality-Focused
Culture within Information Technology”, Chicago Quality Assurance Association
Special Program Meeting, CIO Panel Discussion, May 18, 2005.
“Safeguard your System”,
HARDI Center for Advancing Technology: Electronic Commerce Summit, October
18, 2004, Chicago.
“CIO Views on the Strategic
Value of Quality within Information Technology, Chicago Quality Assurance
Association Special Program Meeting, panel discussion, June 24, 2004
“Enterprise Architecture for
eLearning: Working with the CIO”, Chief Learning Officer Magazine Online
panel discussion, October 1, 2003.
“.NET and Web Services”,
Panel Discussion, Association Forum of Chicagoland Holiday Showcase,
Chicago, Illinois, December 16, 2003
“Opportunities in
Information Technology”, Association of Latino IT Professionals (ALITP)
Monthly Meeting, Chicago, Illinois, January 15, 2003.
"Getting your Company
'On-Line' for Success", American Ladder Institute (ALI) 2000 Fall Conference,
Chicago, Illinois, September 19, 2000.
"Web Site Management – The
Ongoing Battle: Continuing to Manage your Site", Association Forum of
Chicagoland Education Conference, Chicago, Illinois, April 20, 1999
“Property Business on the
Internet Real Opportunities, Real Costs”, (With Kevin McDermott), Institute
of Real Estate Management (IREM) Mid-Year Conference, Chicago, Illinois,
June 12, 1997
Interviews:
“Premier 100: IT execs see
more promise than peril in AT&T-BellSouth deal,” Computerworld, March 7, 2006,
http://www.computerworld.com/managementtopics/management/story/0,10801,109314,00.html?source=NLT_AM&nid=109314
“Premier 100: IT can pave
the way for business agility, panelists say,” Computerworld, March 7, 2006,
http://www.computerworld.com/managementtopics/management/story/0,10801,109314,00.html?source=NLT_AM&nid=109314
“How can a CIO best manage
an outsourcing arrangement?” CIO Strategy Center – Thought Leader, March 2006,
http://www.ciostrategycenter.com/thought_leader_archive/index.html
“IT Challenges of Outsourced
Association Management”, Interview on the Internet Radio Talk Show Managing
Technology: The Right Way!, October 29, 2004.
“Battlefield Leadership for
CIOs: IT Executives find lasting lessons at Gettysburg”, Computerworld,
March 1, 2004
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