Results from Task Queries for CTI Web site

Tasks revealed from conventional query methods and contextual inquiry
Task description Cites from
conventional query
Cites from
contextual inquiry
Contact information for instructor 9 9
Degree status report 9 6
Course description (online syllabus) 11 4
Instructor evaluations 6 8
Program information (e.g. course requirements) 6 6
Make advisor appointment 5 6
CTI events/news 3 5
Calendar events (academic calendar) 2 3
Find homework assignments 3 1
Check grades 1 1


Tasks revealed from just contextual inquiry
Apply for graduation program
Contact peer counselor
Information on tutoring
Buy stylish CTI merchandise
Apply for graduation
Linking to ACM digital library
Job/professional opportunities (cited twice)
Activating accounts
Look up graduation information
CTA U-Pass waiver

Observations

Thanks to Jacqueline Preski, who recorded these figures from class discussion.


Last modified: Fri Oct 10 11:48:11 Central Daylight Time 2003