Tasks revealed from conventional query methods and contextual inquiry | ||
---|---|---|
Task description | Cites from conventional query |
Cites from contextual inquiry |
Contact information for instructor | 9 | 9 |
Degree status report | 9 | 6 |
Course description (online syllabus) | 11 | 4 |
Instructor evaluations | 6 | 8 |
Program information (e.g. course requirements) | 6 | 6 |
Make advisor appointment | 5 | 6 |
CTI events/news | 3 | 5 |
Calendar events (academic calendar) | 2 | 3 |
Find homework assignments | 3 | 1 |
Check grades | 1 | 1 |
Tasks revealed from just contextual inquiry |
---|
Apply for graduation program |
Contact peer counselor |
Information on tutoring |
Buy stylish CTI merchandise |
Apply for graduation |
Linking to ACM digital library |
Job/professional opportunities (cited twice) |
Activating accounts |
Look up graduation information |
CTA U-Pass waiver |
Thanks to Jacqueline Preski, who recorded these figures from class discussion.