| Tasks revealed from conventional query methods and contextual inquiry | ||
|---|---|---|
| Task description | Cites from conventional query |
Cites from contextual inquiry |
| Contact information for instructor | 9 | 9 |
| Degree status report | 9 | 6 |
| Course description (online syllabus) | 11 | 4 |
| Instructor evaluations | 6 | 8 |
| Program information (e.g. course requirements) | 6 | 6 |
| Make advisor appointment | 5 | 6 |
| CTI events/news | 3 | 5 |
| Calendar events (academic calendar) | 2 | 3 |
| Find homework assignments | 3 | 1 |
| Check grades | 1 | 1 |
| Tasks revealed from just contextual inquiry |
|---|
| Apply for graduation program |
| Contact peer counselor |
| Information on tutoring |
| Buy stylish CTI merchandise |
| Apply for graduation |
| Linking to ACM digital library |
| Job/professional opportunities (cited twice) |
| Activating accounts |
| Look up graduation information |
| CTA U-Pass waiver |
Thanks to Jacqueline Preski, who recorded these figures from class discussion.