Method Match

For each research goal, rank the methods based on their suitability for addessing the goal.

Research Goals

  1. A customer service department for a cable company is considering the use of Twitter to better communicate with customers. Will its use promote better customer service?
  2. What properties or features must internet-based television provide so that customers will drop their cable service and adopt it?
  3. There are rumors that many instructors are frustrated with the current course management system. What are the issues? Can they be addressed with the current system? Or should a new system be adopted?
  4. Parking fees have gone up at metered spots! What's the best way to allow people to pay for parking?
  5. A neighborhood restaurant near an el-stop wants to post its menu online and allow customers to place orders for pick-up. The research goals include learning about users and their menu preferences in order to design an effective online application (web site?) to take their orders.
  6. A new website allows service customers to find contractors suitable to do their job. What are the search features for finding the right contractors?
  7. Facebook has just revised its terms of use granting it to perpetual, irrevocable rights to all content posted on its web site. Are its subscribers aware of the change? Will the change affect what subscribers post on the web site?
  8. An airline wants to redesign its website to better support its customers. What information and functionality should the website provide?

Methods