The Final Report for the Usability Test

Sections

• Executive summary
• Method section (i.e. revised test plan)
• Results section (objective, uninterpreted report of what happened)
• Findings and recommendations

Summarizing data in the results section

Qualitative data

• Was a task successfully completed?
• List of obstacles completing a task
• Description of actions taken by participants
• Quotes from participants

Quantitative data

• Time needed to complete a task
• Subjective ratings from questionnaires
• Number of errors (only if there are many errors of the same type)

Issues for discussion

• Why averages can be misleading
• Alternate ways for presenting quantitative data

Findings and Recommendations

This section provides the following:

• Explanations of what happened
• Prioritized problems (consider severity and frequency)
• Possible solutions