Roles of the pracitioners during a usability test

Most tests do not require individuals to play all of these roles. For example, the video operator may not be needed if the session is not videotaped. Also, one individual may play multiple roles. For example the technician could also be a timer.

The test monitor has the most important role. Here are some of the challenges that the test monitor faces:

In addition to this list, Rubin provides an extended discussion of problems encountered by test monitors.

Discussion Questions

  1. What are strategies for addressing the challenges encountered by a test monitor?
  2. What are common mistakes made by a test moderator?